{"id":6135,"date":"2024-02-03T12:39:00","date_gmt":"2024-02-03T10:39:00","guid":{"rendered":"https:\/\/elidatoma.com\/?page_id=6135"},"modified":"2025-09-15T17:14:03","modified_gmt":"2025-09-15T15:14:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/elidatoma.com\/ro\/faq\/","title":{"rendered":"\u00centreb\u0103ri frecvente"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>1. Informa\u021bii generale<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bine a\u021bi venit:<\/strong> Bine a\u021bi venit la Ellida Toma, unde pute\u021bi g\u0103si \u00eembr\u0103c\u0103minte de \u00eenalt\u0103 calitate, realizat\u0103 pe comand\u0103 \u0219i cele mai recente tendin\u021be. Prin utilizarea acestui site web, sunte\u021bi de acord cu termenii \u0219i condi\u021biile noastre.<\/li>\n\n\n\n<li><strong>Contacta\u021bi-ne:<\/strong> Pentru informa\u021bii suplimentare sau \u00eentreb\u0103ri, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi prin formularul de contact sau e-mailul specificat pe site-ul nostru. Echipa noastr\u0103 va fi \u00eenc\u00e2ntat\u0103 s\u0103 v\u0103 ajute.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Comenzi \u0219i Plat\u0103<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cum plasez o comand\u0103?<\/strong> Pentru a plasa o comand\u0103, v\u0103 rug\u0103m s\u0103 parcurge\u021bi site-ul nostru \u0219i s\u0103 selecta\u021bi articolele dorite. Ad\u0103uga\u021bi-le \u00een co\u0219ul de cump\u0103r\u0103turi \u0219i urma\u021bi pa\u0219ii de finalizare a comenzii. Ve\u021bi primi o confirmare a comenzii la adresa de e-mail furnizat\u0103.<\/li>\n\n\n\n<li><strong>Ce metode de plat\u0103 accepta\u021bi?<\/strong> Accept\u0103m diverse metode de plat\u0103, inclusiv Visa, Visa Electron, Mastercard, American Express, Revolut, Paypal \u0219i transferuri bancare.<\/li>\n\n\n\n<li><strong>C\u00e2nd voi fi taxat?<\/strong> Dac\u0103 pl\u0103ti\u021bi cu card de debit\/credit sau PayPal, plata va fi procesat\u0103 imediat dup\u0103 confirmarea comenzii. Pl\u0103\u021bile prin transfer bancar vor depinde de timpul de procesare al b\u0103ncii.<\/li>\n\n\n\n<li><strong>Livrare:<\/strong> Comenzile vor fi livrate la adresa specificat\u0103 \u00een timpul procesului de comand\u0103. Ne str\u0103duim s\u0103 livr\u0103m comenzile c\u00e2t mai rapid posibil, iar timpii de livrare vor fi specifica\u021bi la finalizarea comenzii. Livrarea \u00een Rom\u00e2nia este de obicei 1-3 zile cu Fan Courier. Livrarea interna\u021bional\u0103 se face prin UPS, cu livrare standard \u00een 5-8 zile lucr\u0103toare \u0219i livrare express saver \u00een 2-4 zile lucr\u0103toare.<\/li>\n\n\n\n<li><strong>Costuri de livrare:<\/strong> Valoarea total\u0103 a comenzii este calculat\u0103 ca suma pre\u021burilor produselor comandate plus costurile de livrare.<\/li>\n\n\n\n<li><strong>Taxe vamale (Comenzi interna\u021bionale):<\/strong> Taxele vamale se pot aplica produselor livrate \u00een afara Uniunii Europene. Aceste taxe nu sunt incluse \u00een pre\u021b \u0219i sunt responsabilitatea dumneavoastr\u0103. V\u0103 rug\u0103m s\u0103 verifica\u021bi cu biroul vamal local.<\/li>\n\n\n\n<li><strong>Monitorizarea comenzii<\/strong> Dup\u0103 plasarea unei comenzi, ve\u021bi primi un e-mail care con\u021bine toate detaliile achizi\u021biei dvs.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Livrare<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Loca\u021bii de livrare:<\/strong> Livr\u0103m oriunde \u00een Rom\u00e2nia (prin Fan Courier) \u0219i \u00een afara Rom\u00e2niei, unde va fi livrat \u00een func\u021bie de disponibilitatea serviciului de livrare al partenerului UPS.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Return\u0103ri \u0219i ramburs\u0103ri<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Care este politica dvs. de returnare?<\/strong> Dac\u0103 nu sunte\u021bi complet mul\u021bumit de produsele pe care le primi\u021bi, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi \u00een termen de 14 zile calendaristice de la primirea comenzii pentru a ini\u021bia o returnare sau un schimb.<\/li>\n\n\n\n<li><strong>Cum returnez un articol?<\/strong> Contacta\u021bi-ne pentru a \u00eencepe procesul de returnare.<\/li>\n\n\n\n<li><strong>Condi\u021bii de returnare:<\/strong> Pentru a fi eligibile pentru returnare, produsele trebuie s\u0103 fie \u00een aceea\u0219i stare ca la primire, nepurtate, nedeteriorate, cu toate accesoriile \u0219i etichetele ata\u0219ate, inclusiv sigiliul Ellida Toma, eticheta de carton, eticheta de marc\u0103, eticheta de compozi\u021bie \u0219i ambalajul original. Toate cutiile originale \u0219i pungile de praf trebuie returnate \u00eentr-o cutie exterioar\u0103 de protec\u021bie pentru transport.<\/li>\n\n\n\n<li><strong>Costuri de transport pentru returnare:<\/strong> Costul transportului de returnare v\u0103 revine.<\/li>\n\n\n\n<li><strong>Cum voi primi rambursarea?<\/strong> Odat\u0103 ce produsele returnate sunt acceptate, rambursarea dvs. va fi finalizat\u0103 folosind metoda de plat\u0103 ini\u021bial\u0103. V\u0103 vom \u021bine la curent la fiecare pas. Pute\u021bi urm\u0103ri returnarea coletului dvs. cu transportatorul folosind num\u0103rul de urm\u0103rire al etichetei de returnare sau pute\u021bi verifica starea \u00een Contul Meu, \u201eComenzi \u0219i Return\u0103ri\u201d.<\/li>\n\n\n\n<li><strong>Articole nereturnabile:<\/strong> Anumite articole nu pot fi returnate din motive de igien\u0103 (de ex., chilo\u021bi, costume de baie). Produsele personalizate nu pot fi returnate dec\u00e2t dac\u0103 sunt neconforme.<\/li>\n\n\n\n<li><strong>Ce fac dac\u0103 vreau o alt\u0103 m\u0103rime?<\/strong> Dac\u0103 dori\u021bi acela\u0219i produs, dar dori\u021bi doar s\u0103 schimba\u021bi m\u0103rimea, trebuie s\u0103 returna\u021bi produsul primit \u0219i s\u0103 face\u021bi o comand\u0103 nou\u0103.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Garan\u021bie \u0219i reclama\u021bii<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ce se \u00eent\u00e2mpl\u0103 dac\u0103 produsul meu este defect?<\/strong> Dorim ca produsele noastre s\u0103 fie lipsite de defecte. Dac\u0103 produsul prezint\u0103 un defect de fabrica\u021bie, pute\u021bi solicita, f\u0103r\u0103 plat\u0103, repararea sau \u00eenlocuirea produsului, \u00een termen de 14 zile de la data la care a\u021bi primit produsul.<\/li>\n\n\n\n<li><strong>Cum depun o reclama\u021bie?<\/strong> Completa\u021bi Formularul de Retragere \u0219i contacta\u021bi: <a href=\"https:\/\/www.google.com\/url?sa=E&amp;q=mailto%3Aoffice%40elidatoma.com\" target=\"_blank\" rel=\"noreferrer noopener\">office@elidatoma.com<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Produse Personalizate<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Produse Confec\u021bionate pe M\u0103sura:<\/strong> Pentru comenzile de produse personalizate, v\u0103 rug\u0103m s\u0103 contacta\u021bi echipa Ellida Toma pentru toate informa\u021biile necesare.<\/li>\n\n\n\n<li><strong>Return\u0103ri Produse Confec\u021bionate pe M\u0103sura:<\/strong> Produsele personalizate nu pot fi returnate dec\u00e2t daca sunt neconforme.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Confiden\u021bialitate &amp; Securitate<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cum \u00eemi proteja\u021bi datele?<\/strong> P\u0103str\u0103m datele dvs. cu caracter personal \u0219i confiden\u021bial \u0219i le oferim numai cu acordul dvs. sau dac\u0103 este permis legal acest lucru. Pentru detalii suplimentare, consulta\u021bi Politica de Confiden\u021bialitate.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>1. General Information 2. Orders &amp; Payment 3. Shipping 4. Returns &amp; Refunds 5. Warranty &amp; Complaints 6. Custom Made Products 7. Privacy &amp; Security<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-6135","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | Frequently Asked Questions | ELLIDA TOMA<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about orders, shipping, returns, and products. Get the help you need quickly from the ELLIDA TOMA FAQ page.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elidatoma.com\/ro\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | Frequently Asked Questions | ELLIDA TOMA\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about orders, shipping, returns, and products. 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