1. General Information
- Welcome: Welcome to Ellida Toma, where you can find high-quality, custom-made clothing and the latest trends. By using this website, you agree to our terms and conditions.
- Contact Us: For further information or inquiries, please contact us through the contact form or email specified on our website. Our team will be happy to assist you.
2. Orders & Payment
- How do I place an order? To place an order, please browse our website and select the items you want. Add them to your shopping cart and follow the checkout steps. You will receive an order confirmation at the email address you provided.
- What payment methods do you accept? We accept various payment methods, including Visa, Visa Electron, Mastercard, American Express, Revolut, Paypal, and bank transfers.
- When will I be charged? If paying by debit/credit card or PayPal, your payment will be processed immediately upon order confirmation. Bank transfer payments will depend on the bank’s processing time.
- Delivery: Orders will be delivered to the address specified during the order process. We strive to deliver orders as quickly as possible, and delivery times will be specified when completing the order. Delivery in Romania is typically 1-3 days with Fan Courier. International delivery is made by UPS, with standard delivery taking 5-8 business days and express saver delivery taking 2-4 business days.
- Delivery Costs: The total order value is calculated as the sum of the prices of the ordered products plus the delivery costs.
- Customs Duties (International Orders): Customs duties may apply to products delivered outside the European Union. These duties are not included in the price and are your responsibility. Please check with your local customs office.
- Order Monitoring After placing an order, you will receive an email that contains all the details of your purchase.
3. Shipping
- Delivery Locations: We deliver anywhere in Romania (through Fan Courier) and outside Romania, where it will be delivered according to the availability of the UPS partner’s delivery service.
4. Returns & Refunds
- What is your return policy? If you are not completely satisfied with the products you receive, please contact us within 14 calendar days of receiving the order to initiate a return or exchange.
- How do I return an item? Contact us to get the return process started.
- Return Conditions: To be eligible for a return, products must be in the same condition as received, unworn, undamaged, with all accessories and labels attached, including the Ellida Toma seal, cardboard label, brand label, composition label, and original packaging. All original boxes and dust bags must be returned in an outer protective box for transport.
- Return Shipping Costs: The cost of return shipping is your responsibility.
- How will I receive my refund? Once the returned products are accepted, your refund will be completed using the initial payment method. We’ll keep you posted every step of the way. You can track the return of your package with your carrier using the Return Label tracking number, or you can check the status in My Account, “Orders and Returns”.
- Non-Returnable Items: Certain items cannot be returned for hygiene reasons (e.g., panties, swimwear). Custom-made products are also non-returnable unless they are non-compliant.
- What if I want a different size? If you want the same product but you only want to change the size, you need to return the received product and make a new order.
5. Warranty & Complaints
- What if my product is faulty? We want our products to be faultless. If the product shows a manufacturing defect, you may request, without payment, the repair or the replacement of the product, within 14 days of the date on which you received the product.
- How do I make a complaint? Fill in the Withdrawal Form and contact: office@elidatoma.com
6. Custom Made Products
- Custom Tailored Products: For customized products orders, please contact the Ellida Toma team for all necessary information.
- Custom Tailored Product Returns: Tailor made products may not be returned unless they are non-compliant.
7. Privacy & Security
- How do you protect my data? We keep your data personal and confidential and only provide it with your consent or if legally permitted. For more details, see the Privacy Policy.
