- HOW DO I ORDER?
You can order using the user account you create on our site or directly without having a user
account.
The steps you need to take to perform an order are:
Step 1 – Go to the SHOP page
Step 2 – Choose the product by clicking on the product name or on the product image
Step 3 – Go to the product page and select the size
Step 4 – Press the “Add to Cart” button
Step 5 – Press the icon in the shape of a shopping bag and view the shopping cart
Step 6 – If you have a voucher/discount code you will be able to fill in the field and by
pressing the “Apply” button the shopping cart will be updated with the discount offered
Step 7 –Press the “Complete your shopping” button
Step 8 – If you are not signed in your user account, then 3 forms will appear:
Form 1 – For existing client: the form with username and password
Form 2 – For a new customer: your option to create an user account
Form 3 – If you do not want the data to be stored, you can connect as a visitor
By completing the check-out process and placing an order by clicking on the “Place order”
button on the checkout page, you give your consent to buy the products placed in the
shopping cart.
Step 9 – After completing one of the 3 forms you will go to the “Complete Order” page
where you will fill in the necessary and select information of the payment method.
Step 10 – After choosing your preferred payment method, you will receive an order
confirmation email.
2.ORDER MONITORING
After placing an order, you will receive an email that contains all the details of your purchase.
We may also stay in touch if we need additional information to verify your payment.
Once your order is confirmed, www.elidatoma.com will ship to the courier to deliver your
purchases.
We will keep you informed of tracking information and an estimated arrival date. You can
also track the evolution of your order from your www.elidatoma.com account on “My
Orders”.
Although we aim to always deliver within the specified deadlines, we are not responsible for
delays due to customs clearance or unsuccessful payment approval.
3.TAILOR MADE PRODUCTS
For customized products orders, we kindly ask you to contact www.elidatoma.com team for
all necessary information.
Tailor made products may not be returned unless they are non-compliant.
4.DELIVERY AND TRANSPORT
www.elidatoma.com delivers the products only after the collection of the full price
(order confirmation).
Orders will be delivered anywhere in Romania (through the courier service employed by
www.elidatoma.com) and outside Romania, where it will be delivered according to the
availability of the UPS partner’s delivery service.
The goods are shipped in the order in which the orders were received, until the stock is
exhausted. In case of a large number of orders, or if by mistake, the stock has been exhausted
but the information has not been uploaded on the website and we cannot deliver the goods,
we will immediately inform you and refund you in full the amount paid, using the payment
method used by you.
The estimated delivery time is calculated from the order confirmation.
Delivery time – in ROMANIA
Delivery is made through the Fan Courier provider and the delivery time is 1-3 days after the
order confirmation.
During public holidays, Black Friday event, as well as throughout other company campaigns,
processing an order as well as delivering it can depend on the courier’s load.
Delivery time – outside Romania’s borders
Delivery is made only by UPS courier.
Delivery of UPS STANDARD: delivery time in 5-8 business days;
Delivery of UPS EXPRESS SAVER: Worldwide (except Romania): delivery in 2-4 business
days.
Please note that our shipping times should only be used as a reference and are based on the
time of dispatch. www.elidatoma.com cannot take responsibility for customs clearance delays
or unsuccessful payment approval, although we will try to minimize any delays.
5.CUSTOMS DUTIES
Customs duties may apply to products delivered outside the borders of the European Union.
Customs duties are not included in the price and are not subject to www.elidatoma.com
obligation. In order to be able to pick up/receive the package you may be required to pay the
customs duties calculated under the applicable legislation in the country of destination.
As the recipient of the order, instead, you must pay these taxes and taxes to free the order
from customs. As we cannot inform you of the exact amount, we recommend that you contact
your local customs office or tax authority before making an order.
www.elidatoma.com does not collect sales or use tax in all states. www.elidatoma.com does
not collect use tax for international purchases. For states imposing sales or use tax, your
purchase may be subject to use tax unless it is specifically exempt from taxation. Many states
require customers to file a sales/use tax return at the end of the year reporting all taxable
purchases that were not taxed and to pay tax on those purchases. For more details, please
contact your respective taxing authorities.
Please note that if you return an item, the taxes and import duties will be refunded to you if
they were originally included in the purchase price. If they were not included then you will be
responsible for reclaiming duty directly from your local customs office.
